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Find answers to common questions about our services, appointments, and what to expect at M.O.T.M. Vaultage®.

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What is a YouMatter Professional®?

What are my payment options with M.O.T.M. Vaultage®?

Can I receive reimbursement from my insurance company for expenses paid out-of-pocket?

What are the out-of-pocket fees for therapy services?

Does M.O.T.M. Vaultage® have partnerships with other providers that may provide additional mental health services?

Does M.O.T.M. Vaultage® facilitate consultations?

Are M.O.T.M. Vaultage® sessions conducted physically or virtually?

I am an existing client. How do I schedule ongoing appointments?

I am an existing client who manages my appointments through the Therapy/Client Portal? What are the parameters?

How do I specify if I want a couple's session when scheduling through my Client Portal?

I have completed the onboarding process. How long will it take until I see a licensed YouMatter Professional®?

Who may I contact if I'm in a mental health crisis?

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